Volunteers and staff at Confide Counselling Service are celebrating after securing almost £10,000 from Big Lottery Fund to develop a new telephone counselling service. The funding will be used to purchase specialist telephone equipment and train staff and volunteers to provide counselling over the telephone to vulnerable and disadvantaged clients.
Chief Executive Janet Radford said the funding would make a huge difference to some of the most hard to reach clients in the county. “Shropshire is a deeply rural area and for those without a car getting to the centre of Shrewsbury for an appointment can be time-consuming and costly, this service will enable our clients to have their therapy from wherever it is most convenient for them. In addition this will make life easier for our clients who are disabled, living with a long-term health condition or for those with caring responsibilities who simply find it difficult to leave their home”. It is hoped that the new facilities will also reduce the number of missed or cancelled appointments “We often see people who are suffering from anxiety to such an extent that leaving the safety of the home to come to their appointment is too much of a challenge and they can go several weeks between appointments, to be able to offer the client the alternative of having their therapy over the phone will make sure that the people that need support can still receive it. The continuity should help them to recover earlier.”