Confide Counselling Service has been a vital source of support for me. I was initially unable to attend regular counselling sessions because of my anxiety disorder, which made it very difficult for me to leave the house. I found out about the free telephone service through the Confide website. After a short wait I started counselling with Julia. I found the sessions helpful and wanted to continue, so I eventually moved onto the low-fee service. I was then able to progress and attend some sessions face to face. However if I couldn’t attend on some weeks due to anxiety or issues with transport, I was still able to speak to Julia via the phone. This flexibility really helped me to trust my therapist and the service.
I have felt accepted, supported and respected during my time in counselling. I feel this is the type of service that Confide strives to produce for service users.
During my time with Julia, I have felt encouraged to try new things. For example I signed up for a distance learning course with Shrewsbury College. I have recently found out that I passed my course. This has given me confidence in myself that I can achieve goals despite any difficulties that I may be having. I also feel that I would now be able to progress to a higher level of studying.
Counselling has helped me to understand my past experiences more. I feel more able to move on from the things that have troubled me in the past. I have also learned coping strategies to deal with the present, such as mindfullness and CBT techniques. I feel more able to use those techniques myself and I am confident I can manage my mental health more successfully now. I have also started going out of the house a bit more. Although I still find this difficult I do feel I have made some progress in this area.
Confide is a vital source of support for service users who may “fall through the gaps” in traditional service provision.
I would like to thank Julia and the service for the help that has been given to me over the past few months. I feel that I am now on the road to recovery and I have hope for the future.